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Veya

Legal

Terms of Service

Last updated 17 September 2026

Draft pending legal review

This document has not been reviewed by an attorney. It is a starting point drafted against general HIPAA and consumer-health practice, not legal advice, and it must be reviewed against the states Veya operates in before the site is promoted publicly.

These terms govern your use of the Veya website and services. By booking an appointment or creating an account you agree to them.

Scope of services

Veya provides wellness consultations, education and coaching. It does not provide medical diagnosis, prescribing or emergency care. See the Medical Disclaimer, which forms part of these terms.

Eligibility

You must be 18 or older to create an account or book an appointment, and you must provide accurate information about yourself.

Appointments, cancellation and no-shows

  • Appointments can be rescheduled or cancelled without charge up to 24 hours beforehand.
  • Inside 24 hours, a cancellation may be charged at the full appointment fee. Get in touch and it will be considered case by case.
  • A missed appointment without notice may be charged in full. A membership allowance consumed by a missed appointment is not returned.

Membership

  • Memberships renew monthly until cancelled, and can be cancelled at any time.
  • Cancelling stops the next renewal; the current period runs to its end and is not refunded pro rata.
  • Included consultations are allocated per period and do not roll over into the next one.
  • Prices may change on 30 days’ notice, which will not affect a period already paid for.

Payment

Payments are processed by Stripe. Veya does not receive or store your full card details. Fees are stated before you pay and are charged in US dollars.

Your information

How your information is handled is set out in the Privacy Notice. You keep the right to a copy of your record, and you can request an export at any time.

Acceptable use

Do not attempt to access another person’s record, disrupt the service, or use it to harass anyone. Accounts doing so will be closed.

Limitation of liability

To the fullest extent permitted by law, Veya’s aggregate liability arising out of the services is limited to the amount you paid in the twelve months preceding the claim. Nothing in these terms limits liability for anything that cannot lawfully be limited.

Changes to these terms

These terms may be updated. Material changes will be notified by email to account holders before they take effect.

Contact

Questions about these terms can go to the contact page.